Having to deal with frustrated team members is a normal part of leadership. Organisations are large and complex, so it’s no surprise that people are going to feel frustrated from time to time.
Frustration in the workplace doesn’t go away by itself, and can get worse. Frustrated team members rarely do their best work and frustration may be a sign that your team has a problem. The good news is, frustration is an early warning sign.
When you see signs of frustration, you can start to take action to prevent the situation from getting worse.
What Frustration in the Workplace Looks Like
To understand how to deal with frustration in the workplace, you need to be able to identify it. It’s not hard to see signs of frustration when you know what to look for.
1. Frustrated team members have emotional outbursts
Most people try to remain calm for long periods before they become frustrated enough to let it show. The emotions build gradually, with every frustrating event increasing the chance of a blow up.
Eventually, it may erupt in an explosive emotional outburst.
2. Frustrated people stop trying
Amy used to try to improve things in your team. She used to come up with great ideas and was extremely proactive. That all stopped and you didn’t notice it at the time. Now she simply gets on with her work and goes home.
Sometimes you can tell she doesn’t agree with you, but she doesn’t bother speaking up any more.
To read more about why people don’t speak up, read this post: Why Your Team Won’t Speak Up, and Why You Need Them To.
3. Frustrated team members become less productive
Frustrated team members spend more time in “damage control” mode than happy employees. People in damage control make themselves feel better by venting their frustration with other team members.
If you notice your team members having more private closed-door conversations, it could be a sign that you have some frustrated people on your hands.
When your team is spending time venting, remember…they aren’t working.
To read more about venting frustration at work, read this post: Venting frustration at work? Remember these 5 things.
4. Frustrated people become cynical
“We’ve tried this before and it didn’t work.”
“These meetings are so pointless.”
“That’s just the way things are around here.”
Sound familiar? Unfortunately, cynical team members are common in the workplace, but it’s best to try not to have them in your team!
Now that we know the problems, the next step in how to deal with frustration in the workplace is to find the source.
To read more about dealing with cynical team members, try this post: https://engageforsuccess.org/dont-let-cynical-employees-ruin-office-culture.
Common Sources of Frustration in the Workplace
It’s far better to have a frank discussion with a team member than to guess at the source of frustration. However, here are some common sources I’ve noticed in others and experienced personally myself throughout my career.
- Communication problems. People aren’t communicating effectively in your team, or with other teams, resulting in misunderstandings and wasted effort.
- Lack of rewards and recognition. Team members that feel as if they aren’t being rewarded or acknowledged for good work begin to think that it’s all a big waste of time.
- Limited career progression. Sometimes people become frustrated by the limited opportunity for career development in their team.
- Process problems. Inefficient, slow processes can be a cause of frustration. “This is a waste of my time, there is an easier way!”
- Not being heard. When a team member makes the effort to speak up with ideas without any of them being heard, frustration is sure to follow.
How to Fix Your Team Frustration Problems
Now that you’re aware of the source of frustration in your team, let’s look at what you can do about it.
1. Address the Frustration Directly
When you notice a frustrated team member, don’t play the guessing game. Have a direct discussion about what you have noticed. Approach the conversation with a constructive and curious mindset.
Ask your team member questions to understand the true source of frustration and let them vent with you for a little while. Empathise with their situation.
You may hear some uncomfortable truths, but this will be helpful in the long run.
2. Find the Root Cause and Generate Solutions
Work with your team member (and perhaps your whole team) to move towards a solution to the frustration problem. Start by finding the root cause of the issue. The root cause is the underlying problem that causes the frustration in the first place.
Use a simple tool like the “5 Whys” to work out the root cause of your frustration issue. Then create solutions to fix the root cause, not just the symptoms.
You can read more about the 5 Whys tool here: https://www.mindtools.com/pages/article/newTMC_5W.htm.
3. Address the Frustration Quickly
When you notice frustration in your team, don’t wait until it goes away by itself. Chances are, it probably won’t. If you wait too long, it may have your team member running for the door.
Meet with your frustrated team member quickly. You don’t need to fix the source of frustration immediately, but you do need to show your team that you are aware of the issue and you want to start doing something about it.
4. Be Honest With Your Team
The worst thing you can do to a team member is to give them a false promise of change, especially if the source of frustration is out of your direct control to solve. False hope may keep people in your team for longer, but will result in frustration levels rising even further.
If it’s going to take you a while to work through the problem, be open about it. If you are unable to tackle the problem because it is outside of your team’s control, be honest.
How have you dealt with frustration in your team? Leave a comment below!
Alternatively, if you would like to ask a question or need some help on this topic, you can send me a private message through my contact page.